Jira Service Management integration for AI agents
Interact with Jira Service Management
Jira Service Management is a Sim integration in the Support category. Sim is the AI workspace where teams build and deploy AI agents. Sim's Jira Service Management integration provides 43 tools and 5 triggers that AI agents can use inside Sim's visual workflow builder. Jira Service Management connects with one-click OAuth. Free to start at sim.ai.
Last updated
What Sim agents can do with Jira Service Management
Integrate with Jira Service Management for IT service management. Create and manage service requests, handle customers and organizations, track SLAs, and manage queues.
- Category
- Support
- Authentication
- OAuth
- Tools
- 43
- Triggers
- 5
- Documentation
- Jira Service Management docs
How to automate Jira Service Management with Sim
Create a free account
Sign up at sim.ai in seconds. No credit card required. Your workspace is ready immediately.
Add a Jira Service Management block
Open your workspace, drag a Jira Service Management block onto the workflow builder, and connect your account with one-click OAuth.
Configure, connect, and run
Pick the tool you need, wire in an AI agent for reasoning or data transformation, and run. Your Jira Service Management automation is live.
Jira Service Management triggers
Add a Jira Service Management trigger to a Sim agent and it starts a run whenever one of these Jira Service Management events occurs.
JSM Request Created
Trigger workflow when a new service request is created in Jira Service Management
JSM Request Updated
Trigger workflow when a service request is updated in Jira Service Management
JSM Request Commented
Trigger workflow when a comment is added to a Jira Service Management request
JSM Request Resolved
Trigger workflow when a service request is resolved in Jira Service Management
JSM Webhook (All Events)
Trigger workflow on any Jira Service Management webhook event
Agent templates
Ready-to-use templates featuring Jira Service Management. Click any to build it instantly.
Jira Service Management tools
43 Jira Service Management tools available to Sim agents.
Get Service Desks
Get all service desks from Jira Service Management
Get Request Types
Get request types for a service desk in Jira Service Management
Create Request
Create a new service request in Jira Service Management
Get Request
Get a single service request from Jira Service Management
Get Requests
Get multiple service requests from Jira Service Management
Add Comment
Add a comment (public or internal) to a service request in Jira Service Management
Get Comments
Get comments for a service request in Jira Service Management
Get Customers
Get customers for a service desk in Jira Service Management
Add Customer
Add customers to a service desk in Jira Service Management
Get Organizations
Get organizations for a service desk in Jira Service Management
Create Organization
Create a new organization in Jira Service Management
Add Organization
Add an organization to a service desk in Jira Service Management
Get Queues
Get queues for a service desk in Jira Service Management
Get SLA
Get SLA information for a service request in Jira Service Management
Get Transitions
Get available transitions for a service request in Jira Service Management
Transition Request
Transition a service request to a new status in Jira Service Management
Get Participants
Get participants for a request in Jira Service Management
Add Participants
Add participants to a request in Jira Service Management
Get Approvals
Get approvals for a request in Jira Service Management
Answer Approval
Approve or decline an approval request in Jira Service Management
Get Request Type Fields
Get the fields required to create a request of a specific type in Jira Service Management
Get Form Templates
List forms (ProForma/JSM Forms) in a Jira project to discover form IDs for request types
Get Form Structure
Get the full structure of a ProForma/JSM form including all questions, field types, choices, layout, and conditions
Get Issue Forms
List forms (ProForma/JSM Forms) attached to a Jira issue with metadata (name, submitted status, lock)
Attach Form
Attach a form template to an existing Jira issue or JSM request
Save Form Answers
Save answers to a form attached to a Jira issue or JSM request
Submit Form
Submit a form on a Jira issue or JSM request, locking it from further edits
Get Form
Get a single form with full design, state, and answers from a Jira issue
Get Form Answers
Get simplified answers from a form attached to a Jira issue or JSM request
Reopen Form
Reopen a submitted form on a Jira issue or JSM request, allowing further edits
Delete Form
Remove a form from a Jira issue or JSM request
Externalise Form
Make a form visible to customers on a Jira issue or JSM request
Internalise Form
Make a form internal only (not visible to customers) on a Jira issue or JSM request
Copy Forms
Copy forms from one Jira issue to another
List Asset Schemas
List Assets (Insight/CMDB) object schemas in Jira Service Management
Get Asset Schema
Get a single Assets (Insight/CMDB) object schema by ID
List Asset Object Types
List object types within an Assets (Insight/CMDB) object schema
Get Asset Object Type Attributes
Get the attribute definitions for an Assets (Insight/CMDB) object type. Use the returned attribute IDs to build create/update payloads or map columns.
Search Assets (AQL)
Search Assets (Insight/CMDB) objects using AQL (Assets Query Language), e.g. objectType = "Host" AND Status = "Running". Supports pagination.
Get Asset Object
Get a single Assets (Insight/CMDB) object by ID, including its attribute values
Create Asset Object
Create an Assets (Insight/CMDB) object of a given object type. Attributes use objectTypeAttributeId values from the object type definition.
Update Asset Object
Update an existing Assets (Insight/CMDB) object. Provide the attributes to change using their objectTypeAttributeId values.
Delete Asset Object
Delete an Assets (Insight/CMDB) object by ID
Frequently asked questions
Sim's Jira Service Management integration adds 43 tools and 5 triggers to the AI agents you build in Sim's visual workflow builder. Interact with Jira Service Management.
