What can I automate with Zendesk in Sim?

You can get tickets, get ticket, create ticket, create tickets bulk, and update ticket with Zendesk in Sim, plus 21 more Zendesk tools listed on this page. Each runs as a tool inside an AI agent, so the agent can combine Zendesk with any other connected service and apply LLM reasoning between steps.

How do I connect Zendesk to Sim?

(1) Create a free account at sim.ai. (2) Create an agent in your workspace. (3) Drag a Zendesk block onto the workflow builder. (4) Paste your Zendesk API key to authenticate. (5) Pick a tool such as "Get Tickets", wire up its inputs, and click Run.

How do I get tickets with Zendesk in Sim?

Add a Zendesk block to your agent and select "Get Tickets" as the tool. Retrieve a list of tickets from Zendesk with optional filtering. Fill in the required fields. Inputs can reference outputs from earlier steps, such as text generated by an AI block or data fetched from another integration.

Can Zendesk events start a Sim agent automatically?

Yes. Sim supports 5 triggers for Zendesk: Zendesk Ticket Created, Zendesk Ticket Status Changed, Zendesk Ticket Comment Added, Zendesk Ticket Priority Changed, and Zendesk Ticket Event. Add a Zendesk trigger to your agent, and every matching Zendesk event starts a run with the event data available to the rest of the workflow.

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Zendesk integration for AI agents

Manage support tickets, users, and organizations in Zendesk

View docs

Last updated October 14, 2026

What Sim agents can do with Zendesk

Read, create, update, or delete tickets, users, and organizations, including supported bulk operations. Merge tickets, autocomplete organizations, search records, or count search results. Ticket events can start workflows.

Category: Support
Authentication: API key
Tools: 26
Triggers: 5
Documentation: Zendesk docs

How to automate Zendesk with Sim

Create a free account
Sign up at sim.ai in seconds. No credit card required. Your workspace is ready immediately.
Add a Zendesk block
Open your workspace, drag a Zendesk block onto the workflow builder, and paste in your Zendesk API key.
Configure, connect, and run
Pick the tool you need, wire in an AI agent for reasoning or data transformation, and run. Your Zendesk automation is live.

Zendesk triggers

Add a Zendesk trigger to a Sim agent and it starts a run whenever one of these Zendesk events occurs.

Zendesk Ticket Created

Trigger workflow when a new ticket is created in Zendesk

Zendesk Ticket Status Changed

Trigger workflow when a ticket status changes in Zendesk

Zendesk Ticket Comment Added

Trigger workflow when a comment is added to a Zendesk ticket

Zendesk Ticket Priority Changed

Trigger workflow when a ticket priority changes in Zendesk

Zendesk Ticket Event

Trigger workflow from any Zendesk ticket event

Agent templates

Ready-to-use templates featuring Zendesk. Click any to build it instantly.

Zendesk tools

26 Zendesk tools available to Sim agents.

Get Tickets

Retrieve a list of tickets from Zendesk with optional filtering

Get Ticket

Get a single ticket by ID from Zendesk

Create Ticket

Create a new ticket in Zendesk with support for custom fields

Create Tickets Bulk

Create multiple tickets in Zendesk at once (max 100)

Update Ticket

Update an existing ticket in Zendesk with support for custom fields

Update Tickets Bulk

Update multiple tickets in Zendesk at once (max 100)

Delete Ticket

Delete a ticket from Zendesk

Merge Tickets

Merge multiple tickets into a target ticket

Get Users

Retrieve a list of users from Zendesk with optional filtering

Get User

Get a single user by ID from Zendesk

Get Current User

Get the currently authenticated user from Zendesk

Search Users

Search for users in Zendesk using a query string

Create User

Create a new user in Zendesk

Create Users Bulk

Create multiple users in Zendesk using bulk import

Update User

Update an existing user in Zendesk

Update Users Bulk

Update multiple users in Zendesk using bulk update

Delete User

Delete a user from Zendesk

Get Organizations

Retrieve a list of organizations from Zendesk

Get Organization

Get a single organization by ID from Zendesk

Autocomplete Organizations

Autocomplete organizations in Zendesk by name prefix (for name matching/autocomplete)

Create Organization

Create a new organization in Zendesk

Create Organizations Bulk

Create multiple organizations in Zendesk using bulk import

Update Organization

Update an existing organization in Zendesk

Delete Organization

Delete an organization from Zendesk

Search

Unified search across tickets, users, and organizations in Zendesk

Search Count

Count the number of search results matching a query in Zendesk

Frequently asked questions

Sim's Zendesk integration adds 26 tools and 5 triggers to the AI agents you build in Sim's visual workflow builder. Manage support tickets, users, and organizations in Zendesk.