Zoho Desk integration for AI agents
Manage Zoho Desk tickets, replies, contacts, and accounts
Zoho Desk is a Sim integration in the Support category. Sim is the AI workspace where teams build and deploy AI agents. Sim's Zoho Desk integration provides 30 tools and 1 trigger that AI agents can use inside Sim's visual workflow builder. Zoho Desk connects with one-click OAuth. Free to start at sim.ai.
Last updated
What Sim agents can do with Zoho Desk
Create, search, and update Zoho Desk tickets, contacts, and accounts; send email replies, manage comments, inspect departments and agents, and download attachments. Trigger workflows from Zoho Desk webhook events.
- Category
- Support
- Authentication
- OAuth
- Tools
- 30
- Triggers
- 1
- Documentation
- Zoho Desk docs
How to automate Zoho Desk with Sim
Create a free account
Sign up at sim.ai in seconds. No credit card required. Your workspace is ready immediately.
Add a Zoho Desk block
Open your workspace, drag a Zoho Desk block onto the workflow builder, and connect your account with one-click OAuth.
Configure, connect, and run
Pick the tool you need, wire in an AI agent for reasoning or data transformation, and run. Your Zoho Desk automation is live.
Zoho Desk triggers
Add a Zoho Desk trigger to a Sim agent and it starts a run whenever one of these Zoho Desk events occurs.
Zoho Desk Event
Trigger a workflow when a Zoho Desk event occurs (ticket, comment, thread, contact, agent, task, or article changes).
Agent templates
Ready-to-use templates featuring Zoho Desk. Click any to build it instantly.
Zoho Desk tools
30 Zoho Desk tools available to Sim agents.
List Tickets
List tickets from a Zoho Desk organization with optional filters. Returns a list projection: description, resolution, statusType and classification are only available from Get Ticket.
Get Ticket
Retrieve a single Zoho Desk ticket by ID.
Update Ticket
Update fields on an existing Zoho Desk ticket.
List Comments
List comments on a Zoho Desk ticket.
Add Comment
Add a comment to a Zoho Desk ticket.
List Threads
List conversation threads on a Zoho Desk ticket, newest first (Zoho sorts by sendDateTime descending by default). Returns a list projection: message bodies (content, summary, to/cc/bcc) come back only from Get Thread.
Get Thread
Retrieve the full content of a single Zoho Desk ticket thread.
Get Contact
Retrieve a Zoho Desk contact by ID.
Get Attachment
Download a Zoho Desk ticket attachment (from its href) as a file.
List Organizations
List the Zoho Desk organizations (portals) the connected account can access.
Create Ticket
Create Ticket in Zoho Desk.
Search Tickets
Search Tickets in Zoho Desk.
Move Ticket
Move a ticket to another department.
Send Reply
Send an email reply from a configured Zoho Desk sender address.
List Contacts
List Contacts in Zoho Desk.
Create Contact
Create Contact in Zoho Desk.
Update Contact
Update Contact in Zoho Desk.
Search Contacts
Search Contacts in Zoho Desk.
List Accounts
List Accounts in Zoho Desk.
Create Account
Create Account in Zoho Desk.
Update Account
Update Account in Zoho Desk.
Search Accounts
Search Accounts in Zoho Desk.
Get Account
Get Account in Zoho Desk.
List Departments
List Departments in Zoho Desk.
Get Department
Get Department in Zoho Desk.
List Agents
List Agents in Zoho Desk.
Get Agent
Get Agent in Zoho Desk.
Get Comment
Get Comment in Zoho Desk.
Update Comment
Update comment content or attachments; visibility can only be set when creating a comment.
Delete Comment
Delete Comment in Zoho Desk.
Frequently asked questions
Sim's Zoho Desk integration adds 30 tools and 1 trigger to the AI agents you build in Sim's visual workflow builder. Manage Zoho Desk tickets, replies, contacts, and accounts.
