What can I automate with PagerDuty in Sim?

You can list incidents, get incident, create incident, update incident, and snooze incident with PagerDuty in Sim, plus 10 more PagerDuty tools listed on this page. Each runs as a tool inside an AI agent, so the agent can combine PagerDuty with any other connected service and apply LLM reasoning between steps.

How do I connect PagerDuty to Sim?

(1) Create a free account at sim.ai. (2) Create an agent in your workspace. (3) Drag a PagerDuty block onto the workflow builder. (4) Paste your PagerDuty API key to authenticate. (5) Pick a tool such as "List Incidents", wire up its inputs, and click Run.

How do I list incidents with PagerDuty in Sim?

Add a PagerDuty block to your agent and select "List Incidents" as the tool. List incidents from PagerDuty with optional filters. Fill in the required fields. Inputs can reference outputs from earlier steps, such as text generated by an AI block or data fetched from another integration.

Can PagerDuty events start a Sim agent automatically?

Yes. Sim supports 6 triggers for PagerDuty: PagerDuty Incident Triggered, PagerDuty Incident Acknowledged, PagerDuty Incident Resolved, PagerDuty Incident Escalated, PagerDuty Incident Reassigned, and PagerDuty Incident Event. Add a PagerDuty trigger to your agent, and every matching PagerDuty event starts a run with the event data available to the rest of the workflow.

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PagerDuty integration for AI agents

Manage incidents and on-call schedules with PagerDuty

View docs

Last updated August 18, 2026

What Sim agents can do with PagerDuty

Integrate PagerDuty into your workflow to list, get, create, update, snooze, and merge incidents, add notes and list alerts, look up services and escalation policies, check on-call schedules, list users, and send monitoring events through the Events API v2.

Category: Observability
Authentication: API key
Tools: 15
Triggers: 6
Documentation: PagerDuty docs

How to automate PagerDuty with Sim

Create a free account
Sign up at sim.ai in seconds. No credit card required. Your workspace is ready immediately.
Add a PagerDuty block
Open your workspace, drag a PagerDuty block onto the workflow builder, and paste in your PagerDuty API key.
Configure, connect, and run
Pick the tool you need, wire in an AI agent for reasoning or data transformation, and run. Your PagerDuty automation is live.

PagerDuty triggers

Add a PagerDuty trigger to a Sim agent and it starts a run whenever one of these PagerDuty events occurs.

PagerDuty Incident Triggered

Trigger workflow when a new incident is triggered in PagerDuty

PagerDuty Incident Acknowledged

Trigger workflow when an incident is acknowledged in PagerDuty

PagerDuty Incident Resolved

Trigger workflow when an incident is resolved in PagerDuty

PagerDuty Incident Escalated

Trigger workflow when an incident is escalated in PagerDuty

PagerDuty Incident Reassigned

Trigger workflow when an incident is reassigned in PagerDuty

PagerDuty Incident Event

Trigger workflow from any PagerDuty incident event

Agent templates

Ready-to-use templates featuring PagerDuty. Click any to build it instantly.

PagerDuty tools

15 PagerDuty tools available to Sim agents.

List Incidents

List incidents from PagerDuty with optional filters.

Get Incident

Get a single incident from PagerDuty by ID.

Create Incident

Create a new incident in PagerDuty.

Update Incident

Update an incident in PagerDuty (acknowledge, resolve, change urgency, etc.).

Snooze Incident

Snooze a triggered PagerDuty incident for a number of seconds, after which it returns to triggered.

Merge Incidents

Merge one or more source incidents into a target incident. Source incidents are resolved and their alerts move to the target.

Add Note

Add a note to an existing PagerDuty incident.

List Incident Alerts

List the individual alerts attached to a PagerDuty incident.

List Services

List services from PagerDuty with optional name filter.

Get Service

Get a single service from PagerDuty by ID.

List On-Calls

List current on-call entries from PagerDuty.

List Escalation Policies

List escalation policies from PagerDuty with an optional name filter.

List Schedules

List on-call schedules from PagerDuty with an optional name filter.

List Users

List users from PagerDuty with an optional name/email filter.

Send Event

Send a trigger, acknowledge, or resolve event to PagerDuty Events API v2 using a service integration key. Used to page from monitoring/alerting sources without a PagerDuty user account.

Frequently asked questions

Sim's PagerDuty integration adds 15 tools and 6 triggers to the AI agents you build in Sim's visual workflow builder. Manage incidents and on-call schedules with PagerDuty.